We are nearly at the end of January, and as we have mentioned in our LinkedIn posts, now is an excellent time to review what has happened in the last 12 months.
We couldn’t expect you to do this without us doing the same, so here is our review of what has been happening in our world for the last 12 months.
How was 2022 for Gradient?
During the year, we had several new faces join our team. We increased the headcount in our technical team, brought in a Business Development Manager, and added to our team of consultants. Giving us greater scope when it comes to the needs of our clients. Our team has a great deal of knowledge regarding how businesses work, ERP implementations, Project Management and more. Feel free to check out our team here, find out more about them and what they get up to outside of Gradient!
During 2022, we also found that more of our clients were looking to get additional support, meaning that our helpdesk service has been going from strength to strength. We are constantly looking at how we can improve this service, which you can read more about below.
We also put plans in place to get to more exhibitions, the first being The Southern Manufacturing and Electronics Expo in Farnborough. This is one of the biggest shows in the UK and brings together the best of the UK Aerospace and Manufacturing sector. It’s a great place to come, say hello, and meet some of the team. If you want to register for tickets, you can do so here…
Finally, towards the end of last year, we formed a strategic partnership with Nutech, which we announced last week. Nutech has been providing state-of-the-art barcode data collection, RFID, mobile, and light WMS solutions for over 30 years, spanning over 950 sites worldwide. Nutech’s solutions integrate with and expand the functionality of SyteLine and CloudSuite Industrial, as well as other ERP systems. We are really looking forward to growing both our businesses together.
And, if that wasn’t enough for one year, our team also wrote a lot of blogs! We hope that all our blogs are of interest to our clients and potential clients. However, the ones below were the ones which we, and in some cases, you, enjoyed the most.
Infor Document Management
Our March blog, talking about IDM has been one of our most popular blogs to date, which is no surprise! One of the things that we know well is how businesses need help with mountains of paperwork.
With Infor Document Management, you can easily attach any relevant documentation to sales orders, purchase orders and more. This brilliant tool reduces your reliance on shared drives or can help you prevent that frantic search for an important piece of paperwork when you need it urgently!
You can read the blog here.
QCS
Customers are now looking at their suppliers to provide quality products. Who wants to pay a higher price for an item of lesser quality? If you’re part of the aerospace, defence or other heavily regulated industries, then this is no shock; you’ve been used to having to provide traceability. However, this is becoming expected of more and more industries. The good news is if you’re a SyteLine user, you can use QCS.
In our first blog of 2022, we looked at how QCS can help you get the edge.
Find out more here
Help Desk
It’s now 18 months since we launched our Help Desk. We wanted to offer an easy to use service which would help SyteLine users when they needed that little bit of extra support or education. A number of our clients now use the service, and we’re getting some incredible feedback. In February last year, we reviewed how things were after six months. Now, another twelve months later, we can say that our Help Desk is going from strength to strength.
If you want to find out more about what we learned in those critical first few months, the blog is here.
SyteLine User Group
In June we talked about the SyteLine User Group, or SUG. We were platinum sponsors at the conference held in May. This was part of our commitment to delivering sessions to the UK SyteLine user base as part of either the main conference or as part of the standalone events they provide.
If you want to find out more about why we love the SyteLine user group, then that blog is here.
What about 2023?
In conclusion, 2022 was tough for some businesses, with many changing how they work to remain competitive. But there are good news stories, and we are proud to have been a part of some of them. 2023 is most likely going to be a bumpy ride for some businesses. However, we firmly believe that there are things you can do to make your business more resilient. If you are looking to be more efficient, implement new modules of SyteLine, or drive positive change in your business, then we can help.
Get in touch to see how we can work with you and help you thrive.